Allen Fleckner

Received an email asking for a Google review but the link didn't work so decided to provide a review anyway. I arranged the service appointment in advance via a phone call and the lady confirmed that I could wait whilst the car was serviced. Arrived at reception to be told that the car would not be ready until the afternoon. I explained that I had been told that it would be serviced while I waited. The receptionist stated that she had made no such agreement and was quite annoyed that I should suggest otherwise. In the end I got the car returned in 2 hours. Definitely room to improve reception booking processes and how they engage customers to improve the experience. Update - Eastern Subaru promptly followed up the review and took onboard the comments to improve their customer eexperience.

Michelle Read

Stuart was amazing. So helpful . He took the time to assist myself and my elderly parents'. A true gentleman and professional. Thank you

Monica Svab

We purchased a Subaru Forester recently and Thomas Garcia from Eastern Subaru is wonderful to deal with. Thomas is transparent, very knowledgeable indeed, and answered all our many questions in an engaging yet gentle cordial manner. After visiting other Subaru dealers, Eastern Subaru is the most accommodating, efficient and had the best deal. We are a satisfied customer and have no hesitation in recommending them. Thank you Thomas Garcia. Phillip & Monica

Bruce Baum

Having driven a luxury sporty SUV for 6 years it was now time for a change. We settled on a Crosstrek with 'the lot' and have been very pleased with the car. Our 5th Subaru is true to everything that Subaru claim and we were hoping that would be the case. Thank you Andrew and Luke for listening to our situation. Very grateful.